Privacy Policy

Hotel Catanies (RUFER SAU)

At Hotel Catanies (RUFER SAU), we consider our clients’ privacy to be essential. That’s why we treat your personal data with the utmost confidentiality and transparency, strictly for the purposes outlined below and always in accordance with Andorra’s data protection laws.

1. Data Controller

Entity: RUFER SAU – Hotel Catanies
NRT / Commercial Registry:
Address: Carrer Sant Jordi, 5, AD200, Pas de la Casa (Andorra)
Phone: +376 708 400
Email: info@hotelcatanies.com

2. What data we collect and why

We may collect and process your personal data in the following situations:

When you contact us via forms, email or phone: to respond to your queries, send requested information and maintain communication.
When you make a reservation: to manage your booking, ensure your stay, process payments, and issue invoices.
When you subscribe to marketing communications (with your consent): to inform you about hotel promotions, services or news.

Types of data processed: name, surname, address, email, contact number, payment details, and any data related to your booking.

By using our services, you confirm that the information provided is accurate and up to date. If you provide data from third parties, you must have their consent, and Hotel Catanies is not liable in this regard. However, Hotel Catanies may carry out the necessary checks and apply appropriate due diligence in compliance with current data protection laws.

3. Legal basis for processing

We process your data based on the following legal grounds:

Your explicit consent when you contact us or request information.
The execution of the booking contract and related services.
Compliance with legal obligations (e.g., tax or travel registration requirements).

4. Social media

Hotel Catanies may be present on social media platforms. Data processing of users (followers or those interacting with our accounts) is subject to this policy and the terms, privacy settings, and rules of the relevant social media platforms.

We may use this data to share news, offers, or services related to Hotel Catanies. However, we are not responsible for the privacy policies of third-party platforms.

Posting content that includes the following is prohibited:

Illegal or inappropriate material under national or international law.
Content that violates fundamental rights, offends others, or damages our or others’ reputation.
Anything that breaches the principles of legality, honesty, responsibility, human dignity, child protection, public order, privacy, consumer rights, or intellectual property.

Hotel Catanies reserves the right to remove any content it deems inappropriate without prior notice.

5. Data retention

Your personal data will be stored as long as the contractual relationship is active and for the legal periods required to address any potential liabilities. After this, data will be securely deleted.

6. Recipients

Your data will not be shared with third parties unless:

Required by law or an authority.
Necessary for service provision by data processors acting on behalf of Hotel Catanies and following strict confidentiality and security agreements.

We do not carry out international data transfers.

7. Your rights

Under Law 29/2021 of 28 October on the Protection of Personal Data, you may exercise the following rights:

Access your data
Request rectification or deletion
Object to processing
Request data portability
Request restriction of processing

To do so, contact us at info@hotelcatanies.com with a copy of a valid ID.

If you are not satisfied with our response, you may file a complaint with the Andorran Data Protection Agency: www.apda.ad

8. Security

Hotel Catanies ensures that your personal data is handled confidentially and has implemented all necessary technical and organizational measures to protect it against alteration, loss, misuse, theft, or unauthorized access.

9. Policy updates

We reserve the right to update this Privacy Policy to reflect legal changes or improvements to our services. Any new version will be published on this page.